What is reputation management?

Reputation management is a service to help businesses make sure their online presence matches their business values. All it takes is one bad online review to change your business’ reputation.

When you work with a reputation management service, you will get notifications whenever your business receives an online review on Google, Facebook, and Yelp. This helps take the guesswork out of who is reviewing you and when.

And it’s not just enough to have a good review. It’s also vital to have your reviews professionally responded to. People tend to do business with people and companies that aren’t just concerned about the sale. People tend to work with companies that build relationships and community. You can show that relationship when you respond to your customers’ online reviews.

It’s also crucial to respond to dissatisfied customers. Showing that you have tried to fix the situation also shows that you care about the customer and want to make the situation right, so they become satisfied customers.

Reputation management also means that unsatisfied customers are directed to an email or phone number of your choice. This allows your business an opportunity to help the customer before they leave a bad review.

Reputation management helps build a positive online presence

When you work with a reputation management service, they can help you actively seek out reviews for your business. Consumers like to see multiple reviews when they are making decisions on where to spend their money. Each review helps build trust for your business.

Suppose you haven’t been paying attention to your online presence and are just now seeing that it’s not where you would like it to be. In that case, a reputation management service can help you get back on track. It’s not too late to create a better online reputation.

Are you interested in making sure your online presence reflects your business? Reach out to Screen Time Indoor Billboards, and let us help you put your best foot forward